Cancellation terms.

Right of cancellation

You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Gärtnereibedarf Kortmann GmbH, Olfener Str. 112, 59348 Lüdinghausen, info@greenception.com, Germany, phone: +49 (0) 2591 237 140) about your decision to cancel this contract by means of a clear statement (e.g. sent by post, fax or email).

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the cancellation period.

 

Consequences of the cancellation

If you withdraw from this contract, we shall reimburse you for any payments we have received from you without delay and at the latest within fourteen days from the date on which we received notice of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the cost of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.


General information

  • Please avoid damage and contamination of the product. If possible, send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage.
  • Please do not send the goods back to us unstamped.
  • Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of cancellation.

 

Cancellation form

If you want to revoke the contract, please fill out this form (PDF) and send it back.

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